Out of the crisis W. Edwards Deming

1- Chain reaction: Quality, productivity, lower costs, capture the market

2- Principles for transformations of western management

3- Discases and obstacles

4- When? How long?

5- Questions to help managers

6- Quality and the consumer

7- Quality and productivity in service organizations

8- Some new principles of training and leadership

9- Operational definitions, conformance, performance

10- Standards and regulations

11- Common causes and special causes of improvement. Stable system

12- More examples of improvement downstream

13- Some disappointments in great ideas

14- Two reports to management

15- Plan for minimum average total cost for test of incoming materials and final product

16- Organization for improvement of quality and productivity

17- Some illustrations for improvement of living

18- Appendix: Transformation in Japan