Managing the total quality transformation Thomas H. Berry

Por: Berry, Thomas H.Tipo de material: TextoTextoDetalles de publicación: New York Mc. Graw-Hill 1991 Descripción: 223 p. ilus.ISBN: 0-07-005071-6Tema(s): CALIDAD | CONTROL DE CALIDAD | TECNICAS ADMINISTRATIVAS | ADMINISTRACION | EMPRESAS | GESTION DE PRODUCCION
Contenidos:
TQM: What`s it really all about?
Setting the stage for quality
A total quality management implementation strategy
A total quality model
Team-teckling quality problems
QI teams: The 400 percent return on investment
Quality planning
Unit-level quality
A transformation to TQM and the critical success factors
The quality kickoff: turning on the burners
Beyond the test site: going for companywide TQM
For top management only
Celebrating quality
Hitting high gear
A thousand points of contact
Avoiding the traps
A quality conclusion
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