Deming management at work

Foreword.-

1. What you need to know to read this book.-

2. Florida Power & Light.-

3. Hospital Corporation of America.-

4. Tri-Cities, Tennessee.-

5. The United States Navy.-

6. Bridgestone (USA) Incorporated.-

7. Globe Metallurgical Incorporated.-

8. Doing without performance appraisals.-

9. Lessons learned