Houston, A. <br/><br/>
A total Quality Leadership process improvement model / 
A. Houston, S.L. Dockstader 
 - Arlington  Department of the Navy  s.f. 
 - s.p.  ilus. 
<br/><br/> CONTENIDO: Introduction.- Organizational Structure.- Plan Phase (Esc/QMB Responsability).- Dophase (Patresponsibility).- Check  phase (Pat/QMB Responsibility).- Actphase (QMB/ESC Responsibility).- Conclusion.- Appendix: Deming´s 14 management principles. Process flowchart exercise. Paretochart exercise.TQL process improvement case strudy format. Fictittious case study of the F/A-32 wolverine airframerepainting process. 
<br/><br/><label>Subjects--Index Terms: </label>LIDERAZGO CALIDAD TOTAL ARMADA