TY  - BOOK
AU  - Houston, A.
AU  - Dockstader, S.L.
TI  - A total Quality Leadership process improvement model
PY  - 0000///s.f
CY  - Arlington
PB  - Department of the Navy
KW  - LIDERAZGO
KW  - CALIDAD TOTAL
KW  - ARMADA
N2  - CONTENIDO: Introduction.- Organizational Structure.- Plan Phase (Esc/QMB Responsability).- Dophase (Patresponsibility).- Check  phase (Pat/QMB Responsibility).- Actphase (QMB/ESC Responsibility).- Conclusion.- Appendix: Deming´s 14 management principles. Process flowchart exercise. Paretochart exercise.TQL process improvement case strudy format. Fictittious case study of the F/A-32 wolverine airframerepainting process
ER  -