Deming, W. Edwards <br/><br/>
Out of the crisis 
W. Edwards Deming 
 - Massachusetts  M.I.T.  1991 
 - 507 p.  ilus. 
<br/><br/>1- Chain reaction: Quality, productivity, lower costs, capture the market 2- Principles for transformations of western management 3- Discases and obstacles 4- When? How long? 5- Questions to help managers 6- Quality and the consumer 7- Quality and productivity in service organizations 8- Some new principles of training and leadership 9- Operational definitions, conformance, performance 10- Standards and regulations 11- Common causes and special causes of improvement. Stable system 12- More examples of improvement downstream 13- Some disappointments in great ideas 14- Two reports to management 15- Plan for minimum average total cost for test of incoming materials and final product 16- Organization for improvement of quality and productivity 17- Some illustrations for improvement of living 18- Appendix: Transformation in Japan 
<br/><br/><label>ISBN: </label>0-911379-01-0 
<br/><br/><label>Subjects--Index Terms: </label>ADMINISTRACION GESTION CALIDAD TOTAL PRODUCTIVIDAD