TY  - BOOK
AU  - Deming, W. Edwards
TI  - Out of the crisis
SN  - 0-911379-01-0
PY  - 1991///
CY  - Massachusetts
PB  - M.I.T.
KW  - ADMINISTRACION
KW  - GESTION
KW  - CALIDAD TOTAL
KW  - PRODUCTIVIDAD
N1  - 1- Chain reaction: Quality, productivity, lower costs, capture the market; 2- Principles for transformations of western management; 3- Discases and obstacles; 4- When? How long?; 5- Questions to help managers; 6- Quality and the consumer; 7- Quality and productivity in service organizations; 8- Some new principles of training and leadership; 9- Operational definitions, conformance, performance; 10- Standards and regulations; 11- Common causes and special causes of improvement. Stable system; 12- More examples of improvement downstream; 13- Some disappointments in great ideas; 14- Two reports to management; 15- Plan for minimum average total cost for test of incoming materials and final product; 16- Organization for improvement of quality and productivity; 17- Some illustrations for improvement of living; 18- Appendix: Transformation in Japan
ER  -