Berry, Thomas H. <br/><br/>
Managing the total quality transformation 
Thomas H. Berry 
 - New York  Mc. Graw-Hill  1991 
 - 223 p.  ilus. 
<br/><br/>TQM: What`s it really all about? Setting the stage for quality A total quality management implementation strategy A total quality model Team-teckling quality problems QI teams: The 400 percent return on investment Quality planning Unit-level quality A transformation to TQM and the critical success factors The quality kickoff: turning on the burners Beyond the test site: going for companywide TQM For top management only Celebrating quality Hitting high gear A thousand points of contact Avoiding the traps A quality conclusion 
<br/><br/><label>ISBN: </label>0-07-005071-6 
<br/><br/><label>Subjects--Index Terms: </label>CALIDAD CONTROL DE CALIDAD TECNICAS ADMINISTRATIVAS ADMINISTRACION EMPRESAS GESTION DE PRODUCCION