TY  - BOOK
AU  - Berry, Thomas H.
TI  - Managing the total quality transformation
SN  - 0-07-005071-6
PY  - 1991///
CY  - New York
PB  - Mc. Graw-Hill
KW  - CALIDAD
KW  - CONTROL DE CALIDAD
KW  - TECNICAS ADMINISTRATIVAS
KW  - ADMINISTRACION
KW  - EMPRESAS
KW  - GESTION DE PRODUCCION
N1  - TQM: What`s it really all about?; Setting the stage for quality; A total quality management implementation strategy; A total quality model; Team-teckling quality problems; QI teams: The 400 percent return on investment; Quality planning; Unit-level quality; A transformation to TQM and the critical success factors; The quality kickoff: turning on the burners; Beyond the test site: going for companywide TQM; For top management only; Celebrating quality; Hitting high gear; A thousand points of contact; Avoiding the traps; A quality conclusion
ER  -