Dobyns, Lloyd <br/><br/>
Thinking about quality  Progress, wisdom and the deming philosophy 
Lloyd Dobyns , Clare Crawford-Mason 
 - New York  Times Books  1994 
 - 280 p. 
<br/><br/>1- The Devis 2- Systems 3- Variation, knowledge, and psychology 4- The 14 points 5- Zytec and wallace 6- Deming and baldrige 7- Baldrige history 8- Education and health care 9- The pentagon and the press 10- Governments Apendix A: Ford's statement Apendix B: Zytec Corporate values Apendix C: Baldrige criteria, 1993 
<br/><br/><label>ISBN: </label>8129-2133-X 
<br/><br/><label>Subjects--Index Terms: </label>CONTROL DE CALIDAD CALIDAD ADMINISTRACION EMPRESAS TECNICAS ADMINISTRATIVAS CALIDAD TOTAL GESTION INDUSTRIAL