Thinking about quality Progress, wisdom and the deming philosophy
Lloyd Dobyns , Clare Crawford-Mason
- New York Times Books 1994
- 280 p.
1- The Devis 2- Systems 3- Variation, knowledge, and psychology 4- The 14 points 5- Zytec and wallace 6- Deming and baldrige 7- Baldrige history 8- Education and health care 9- The pentagon and the press 10- Governments Apendix A: Ford's statement Apendix B: Zytec Corporate values Apendix C: Baldrige criteria, 1993
8129-2133-X
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