TY  - BOOK
AU  - Dobyns, Lloyd
AU  - Crawford-Mason, Clare
TI  - Thinking about quality: Progress, wisdom and the deming philosophy
SN  - 8129-2133-X
PY  - 1994///
CY  - New York
PB  - Times Books
KW  - CONTROL DE CALIDAD
KW  - CALIDAD
KW  - ADMINISTRACION
KW  - EMPRESAS
KW  - TECNICAS ADMINISTRATIVAS
KW  - CALIDAD TOTAL
KW  - GESTION INDUSTRIAL
N1  - 1- The Devis; 2- Systems; 3- Variation, knowledge, and psychology; 4- The 14 points; 5- Zytec and wallace; 6- Deming and baldrige; 7- Baldrige history; 8- Education and health care; 9- The pentagon and the press; 10- Governments; Apendix A: Ford's statement; Apendix B: Zytec Corporate values; Apendix C: Baldrige criteria, 1993
ER  -