TY - BOOK AU - Walton, Mary TI - Deming management at work SN - 0-399-13793-9 PY - 1991/// CY - New York PB - Perigee KW - ADMINISTRACION KW - EMPRESAS KW - ESTADOS UNIDOS KW - DEMING KW - ARMADA N1 - Foreword.-; 1. What you need to know to read this book.-; 2. Florida Power & Light.-; 3. Hospital Corporation of America.-; 4. Tri-Cities, Tennessee.-; 5. The United States Navy.-; 6. Bridgestone (USA) Incorporated.-; 7. Globe Metallurgical Incorporated.-; 8. Doing without performance appraisals.-; 9. Lessons learned ER -